Privacy Policy

This privacy policy explains how we use any personal information we collect about you when you use this website.

What information do we collect about you?

We collect information about you when you register with us or place an order for products or services. Website usage information is collected using cookies.

How will we use the information about you?

We use your information collected from the website to understand how you use our website, and where you have visited us from.

About Cookies

This website uses cookies. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.  

By using this website and agreeing to this policy, you consent to Media Cubs use of cookies in accordance with the terms of this policy.

There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.

Cookies on our website

Media Cubs uses the following cookies on this website, for the following purposes: Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information. Google’s privacy policy is available at:

To opt-out of being tracked by Google Analytics across all websites visit

Refusing cookies

Most browsers allow you to refuse to accept cookies.

Blocking cookies will have a negative impact upon the usability of some websites.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit or

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Information we collect

We may collect the following information about you:

  • name and address
  • contact details
  • what kind of services/products you are interested in
  • other information to allow us to process your booking or order (e.g. ages of children and delivery address)
  • your payment details


We may collect personal information about you when you:

  • Fill in an enquiry form on the website
  • Contact us by email 
  • Contact us by telephone
  • Purchase goods/services 
  • Fill in a form at one of our workshops/events


Legal Requirements and Law Enforcement

The law only allows us to use your personal information in certain limited circumstances:

  • where you have consented to us using your personal information 
  • where we need it to perform the contract for goods/services
  • where it is necessary for our legitimate interests 
  • where we need to comply with a legal obligation – like keeping records for VAT purposes

We may disclose your personal information to third parties:

  • if we sell our business in which case the personal information that we hold will be part of the transferred assets
  • if we are required by law, or in order to enforce or apply our terms of use. This includes exchanging information with other organisations for the purposes of fraud protection and credit risk reduction


We contact you to provide you with information about our services, special offers, and other news. You can opt out of such marketing at any time and if you wish to do so, please email us at

Media Cubs Leaders

We share data with Media Cubs leaders’ and they share data with us.  We do this so that they can deliver the services and for safeguarding purposes. 

Other third parties

We may share your information with certain other third parties including:

  • website providers
  • Analytics and search engine providers

Customer data retention periods 

Type of Documents

Description of Document

Retention Period

Marketing Data

Name and contact details of people expressing interest in our goods or services.

Up to 6 months from last contact or unsubscribe received.

Order Data

Name and contact details of all customers including emails, addresses and payment information

7 Years after last order.


If you chose to send us information via email, we cannot guarantee the security of such information until it is delivered to us.

Access to information

You have the right to access information that we hold about you. If you wish to receive a copy of the information that we hold, or to request that we change, amend, delete your information or restrict our processing please contact


If you make a request to us under this Privacy Policy and you are unhappy with the response, you can ask for the request to be reviewed.

If you are not happy with how this complaint is dealt with you have the right to complain to the Information Commissioner’s Office. They can be contacted as follows:


Information Commissioners Office
Wycliffe House
Water Lane
SK9 5AF          

We review this privacy on an annual basis. This policy was last updated in March 2021 in line with GDPR.

We welcome questions, comments and requests regarding this Privacy Policy which can be sent to